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We offer free ground shipping within the USA. Expedited shipping can be purchased at checkout for an additional fee. All orders include our custom eco-gift wrapping!

We ship worldwide! International shipping can be calculated at checkout. 

Processing Time: all standard orders are processed within 2 business days of order receipt. Customized products generally take 2 weeks to complete.

Shipping Time: ground shipping usually takes 1-5 business days depending on travel distance.

Shipping times are calculated once the order has been fulfilled, not once the order has been placed.

We ship globally via DHL Global Express.

International shipping cost is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country

Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.

AU Baby is not responsible for duty reimbursement in the case of international shipments.

Shipping costs for international returns and exchanges are customer's responsibility.

We provide returns and exchanges on all unused items within 30 days of your order’s delivery date, provided they are not personalized. Items must be returned unwashed and with their original tags. We do not provide returns or exchanges on personalized products. 

To initiate a return, please contact client services at

We want you to love your blanket, so if you are exchanging your item for a different color, style, or for store credit we are happy to help! Contact us at client services to initiate an exchange.

To initiate an exchange, please contact client services at

We offer customization on our Sawa and Little Love blankets. Simply go to the product page and follow the prompts to add embroidery.

Have a design question or want to request a custom thread color? Reach out to us at and we'll be happy to review your project request.

All customization is done in-house by hand in our Portland studio. During normal periods embroidery takes up to 2 weeks. Please allow up to 4 weeks during peak periods such as the Holidays (and post Shark Tank airing!)

Yes! All orders default as gifts. They are packed in our eco-friendly gift boxes and wrapped in tissue. The packing slip does not disclose any pricing.

If you would like us to add a hand written gift note (free of charge!) just drop your gift message in the Notes section at checkout.

Our Heirloom Merino collection is NATIVA certified and RWS (Responsible Wool Standard) certified. The botanical plant dyeing process is Woolmark certified and completely free of chemicals.

Our Cashmere Cloud collection is GOTS, OEKOTEX, Traceable Cashmere and RWS certified.

Our blankets are CPSC certified free of phthalates, lead and flame retardants.

NATIVA merino is a naturally renewable material with a relatively low water impact compared to cotton.

Wool is uniquely earth supporting in that sheep are a part of the natural carbon cycle. Wool also biodegrades readily.

As a purely natural fiber, wool does not involve petrochemicals or the harsh solvents used to create Tencel, Modal, bamboo and rayon.

Our plant dye process utilizes sustainably sourced plants, barks, flowers, insects, and leaves to create vibrant, color fast dyes. No chemical mordants or fixatives are used in the process.

Our packaging is made with 100% recycled content. That includes our shipping boxes, tissue paper and poly mailers. Our shipping boxes are made in the USA and printed with algae-based ink.

We value safe and socially responsible workplaces at every stage in product development.

Our Italian mill has been family owned since 1948. Operating in the EU, the mill enjoys all labor protections native to Italy.

Our knitting factory is based in downtown Los Angeles. This small scale, woman-owned luxury production facility is one of the last of its kind in the USA.

Please follow along as we expand into more products in 2024!

Adults deserve luxuriously soft non-toxic blankets too! We plan to launch adult sized blankets in the Fall 2024 collection.

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