FAQs

What Are Your Shipping Rates?

We offer free shipping on all orders within the contiguous U.S.!

Expedited shipping is available at an additional cost.

Processing Time: all orders are processed within 2 business days of order receipt.

Shipping Time: ground shipping usually takes 1-5 business days depending on travel distance.

Shipping times are calculated once the order has been fulfilled, not once the order has been placed.

Do You Ship Internationally?

We ship globally via DHL Global Express.

International shipping cost is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country

Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.

AU Baby is not responsible for duty reimbursement in the case of international shipments.

Shipping costs for international returns and exchanges are customer's responsibility.

What's Your Return Policy?

We provide complimentary domestic return shipping for full refunds on all items within 30 days of your order’s delivery date. Items must be returned with their original tags and packaging intact.

To initiate a return, please contact client services at info@aubabyshop.com.

What About Exchanges?

We want you to love your blanket, so if you are exchanging your item for a different color, style, or for store credit we are happy to offer free return shipping for domestic orders! We'll send you a return label and ship out your new item as soon as we receive the original.

To initiate an exchange, please contact client services at info@aubabyshop.com.

What Are Your Product Integrity Standards?

Our products are made with the highest level of integrity for the baby, for our planet, and for workers. When Alexandra Ulmer set out to create the world's most luxurious, non-toxic blanket, she did so at every stage in the process.

What Are Your Safety Certifications?

Our extra fine merino wool is certified organic and humanely raised.

Our botanical plant dyeing process is Woolmark certified and completely free of chemicals.

Our blankets are CPSC certified free of phthalates, lead and flame retardants.

How Does AU Baby Support the Earth?

Organic wool is a naturally renewable material with a relatively low water impact compared to cotton.

Wool is uniquely earth supporting in that sheep are a part of the natural carbon cycle. Wool also biodegrades readily.

As a purely natural fiber, wool does not involve petrochemicals or the harsh solvents used to create Tencel, Modal, bamboo and rayon.

Our plant dye process utilizes sustainably sourced plants, barks, flowers, insects, and leaves to create vibrant, color fast dyes. No chemical mordants or fixatives are used in the process.

Our packaging is made with 100% recycled content. That includes our shipping boxes, tissue paper and poly mailers. Our shipping boxes are made in the USA and printed with algae-based ink.

How Does AU Baby Support People?

We value safe and socially responsible workplaces at every stage in product development.

Our Italian mill has been family owned since 1948. Operating in the EU, the mill enjoys all labor protections native to Italy.

Our knitting factory is based in downtown Los Angeles. This small scale, woman-owned luxury production facility is one of the last of its kind in the USA.

Are AU Baby Blankets Made with Love?

Our baby blankets are designed with intention for baby. They are naturally antimicrobial, water resistant, thermoregulating, wrinkle resistant, and durable.

Our yarn does not pill, so it does not pose a sneezing hazard for infants.

Each blanket is undergoes an 1 1/2 hour finishing process which involves washing, pressing and hand finishing.

Our tags are securely attached with no loose edges available for chewing.

Please remember that infants under the age of 1 should not sleep alone with a blanket or other soft bedding.

Do You Make Hats and Apparel for Children?

Our product offering consists of baby blankets only. Please follow along as we expand into more products in 2020! Feel free to send product suggestions to info@aubabyshop.com.

Do You Make Adult Size Blankets?

Adults deserve non-toxic blankets too! But our knitting machinery is not currently wide enough to make seamless adult size blankets. If there is enough demand, we could invest in larger machinery. Please let us know if this is of interest.